Shipping policy

YAZORA - SHIPPING POLICY

🚚 FAST & RELIABLE DELIVERY

At YAZORA, we believe in getting premium products to your doorstep quickly and safely.
Our shipping policy is designed with your convenience and satisfaction in mind.

───────────────────────────────────────────────────────────────────────────────

📍 DELIVERY COVERAGE & TIMEFRAMES

Service Area: United Arab Emirates (UAE)
Standard Delivery: 2-3 Business Days
Delivery Window: 9:00 AM - 6:00 PM

We deliver to all emirates including:
✓ Dubai
✓ Abu Dhabi
✓ Sharjah
✓ Ajman
✓ Ras Al Khaimah
✓ Fujairah
✓ Umm Al Quwain

💳 PAYMENT & DELIVERY OPTIONS

1. CASH ON DELIVERY (COD) - Preferred Method
• Pay directly to our courier upon delivery
• No advance payment required
• Maximum security for your transaction
• Available on all orders within UAE

2. DEBIT/CREDIT CARD (Shopify Payment Gateway)
• Secure online payment
• Immediate order confirmation
• Same day processing

3. BANK TRANSFER
• For bulk orders or special requests
• Please contact our team

📦 SHIPPING COSTS

Standard Shipping: AED 15-25
(Depending on location within UAE)

FREE SHIPPING (Future Offer)
• On orders above AED 200
• Check at checkout for eligibility

Same-Day Pickup Available (Dubai Metro Areas)
• AED 10 service fee
• Order by 2 PM for same-day arrangement

✅ WHAT'S INCLUDED IN YOUR ORDER

• Professionally packaged products
• Tracking number (SMS & Email)
• Free return label on defective items
• Product authenticity guarantee
• Secure packaging to prevent damage

📱 ORDER TRACKING

After your order is confirmed:

1. You'll receive an Order Confirmation Email immediately
2. Within 24 hours: Shipping Confirmation with Tracking Number
3. Track your package in Real-Time via SMS updates
4. Estimated Delivery Date will be provided

Tracking Steps:
→ Check your Email for Tracking Link
→ Reply to SMS with "TRACK" for updates
→ Monitor from our Mobile App (Coming Soon)

🔄 RETURNS & EXCHANGES

RETURN ELIGIBILITY (14-Day Window)
✓ Item must be unused and in original packaging
✓ All tags and stickers intact
✓ Within 14 days of delivery
✓ Must initiate return within 48 hours of delivery

HOW TO RETURN
1. Contact us via WhatsApp: +971 50 XXX XXXX (Your Contact)
2. Provide Order Number & Reason for Return
3. We'll arrange pickup (FREE)
4. Refund processed within 5-7 business days

DAMAGED OR DEFECTIVE ITEMS
• Report within 24 hours of delivery
• Provide photos of damage
• Full refund or replacement (Your choice)
• We cover return shipping 100%

EXCHANGE PROCESS
• Free exchange for different size/color
• Same-day dispatch on next available order
• If item is out of stock: Full refund

❌ NON-RETURNABLE ITEMS

The following items cannot be returned:
✗ Opened cosmetic/skincare products (for hygiene reasons)
✗ Used gadgets or electronics
✗ Custom/personalized items
✗ Clearance/Sale items (unless defective)
✗ Items without original packaging

⚠️ SHIPPING DELAYS & ISSUES

WHAT IF MY ORDER IS DELAYED?
• We guarantee 2-3 day delivery
• In rare cases of delay (weather/traffic), we'll notify you immediately
• Compensation offered for delays beyond 4 days (AED 20-50 credit)

LOST OR MISSING PACKAGES
• Report immediately with tracking number
• We'll investigate with courier within 24 hours
• Full refund or replacement sent immediately
• No questions asked policy

DAMAGED DURING SHIPPING
• Document damage with photos immediately
• Contact us within 24 hours
• We handle claim with courier
• Replacement sent at no extra cost

🌍 INTERNATIONAL SHIPPING (Future)

Currently Available: UAE Only
Future Plans: GCC Region (Q3 2026)
• Saudi Arabia
• Kuwait
• Qatar
• Bahrain
• Oman

Expected Delivery: 5-7 business days
Subscribe to Newsletter for International Launch Updates

📞 CUSTOMER SUPPORT

Have Questions? We're Here to Help!

WhatsApp: (24/7)
Email: support@yazora.ae
Instagram:
Website Chat: Available 9 AM - 9 PM (GMT+4)

Response Time: Within 2 Hours (Business Days)

💡 SHIPPING TIPS FOR FASTER DELIVERY

✓ Place order before 3 PM for next-day processing
✓ Ensure complete address with apartment/villa number
✓ Verify phone number for courier contact
✓ Keep packaging intact for easier unboxing
✓ Check order immediately upon delivery

🎁 SPECIAL OFFERS

FIRST TIME BUYERS
• AED 25 OFF on shipping (Code: YAZORA25)
• Valid on orders above AED 100

BULK ORDERS
• Order 5+ items: Free Shipping
• Order 10+ items: AED 50 discount + Free Shipping

REFERRAL PROGRAM
• Refer a friend: AED 30 credit for both
• Free shipping on referred order

📋 TERMS & CONDITIONS

1. Shipping costs are non-refundable if order is cancelled after dispatch
2. Delays beyond our control (customs, weather) may occur
3. We reserve the right to refuse delivery to unsafe addresses
4. All packages are insured up to AED 2,000
5. Customer must accept delivery terms before checkout

✨ OUR PROMISE

At YAZORA, we're committed to delivering excellence:
→ Fast 2-3 day delivery across UAE
→ Secure Cash on Delivery option
→ 14-day hassle-free returns
→ 100% authentic products
→ Customer satisfaction guaranteed

Your trust is our priority. Shop with confidence!

═══════════════════════════════════════════════════════════════════════════════
Last Updated: July 2026
YAZORA Official Shipping Policy
═══════════════════════════════════════════════════════════════════════════════